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Ags Xpress Delivery has exhibited gross negligence by failing to fulfill their contractual obligations for transporting refrigerated freight at contracted temperature, leading to a significant claim. Despite multiple attempts to resolve the issue, the company has refused to compensate for the damages, showing a disregard for customer concerns and service quality. This negligence has caused financial loss, and caution is advised when considering their services. As a result, Ags Xpress Delivery has been designated as a "Do Not Use" carrier.

Dear FreightGuard Team,

I am writing in response to the report from Ascent Global Logistics regarding shipment Load 60255742.

Our insurance provider has determined that the cargo policy does not cover this loss, and a disclaimer has been issued. Notably, no inspection was conducted at delivery, and the majority of the load was accepted without issue, raising doubts about the claim.

Additionally, we believe there is insufficient evidence to establish that damages occurred while the cargo was in our possession. Therefore, AGS Xpress Delivery LLC does not accept liability for the claimed amount of $6,622.75.

1. Insurance Findings Our insurance provider has denied coverage for this loss, indicating that the policy did not apply to this situation. A disclaimer has been issued.
2. Condition at Delivery No inspection was conduct


3. Lack of Prima Facie Case There is insufficient evidence…

open to further discussions to resolve this matter amicably.
Thank you for your attention.