Michael Davies
August 21, 2024
Communication follow-up
The driver was at the shipper for over 5 hours , following all protocols regarding detention request on time. And this agent (David K) assured us that we will get detention for the extra 3 hours. Come to find out the agent failed to follow-up and place the detention in the order. He did not even mention it to the customer. He failed to cooperate and follow through with his word. I have been requesting an update for over 2 weeks and still have not received a response. I am not sure if he is still working with this broker. Its a good thing they paid the bill. I would be extra caution doing any business with this agent.
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