December 12, 2024
Unreliable, unprofessional and lies about why they didn't pick up the load on time!
The driver requested the order on 12/01 and it was assigned on 12/02. He said it would be picked up on 12/03 in the afternoon; however that never happened. I called him at 6pm and said he just arrived in Dallas and would grab the SUV after making a couple deliveries in the evening which was fine because the storage yard was open 24/7. He never communicated so I called and texted him at 11pm and said the SUV would be picked up in morning cause he needed unloading assistance for a bike he hauled. I never heard back again so I texted him. The customer asked me to cancel the driver due to lack of professionalism. We re-assigned the order to another driver and was picked up within 30 minutes as he stated.
Do not do business with this carrier; not only does he lie about ETA for pickup but will also make up lies to justify his lack of care and professionalism. He left us a negative review on central dispatch and states we paid another carrier less for the load which is also a lie.
Do not do business with this carrier; not only does he lie about ETA for pickup but will also make up lies to justify his lack of care and professionalism. He left us a negative review on central dispatch and states we paid another carrier less for the load which is also a lie.
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