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I’m the head of my trucking biz, and I'm getting ghosted by a broker, they’re all radio silence when I try to make things right. they handed off a load to an individual without double-checking anything with me. Now, when stuff hit the fan, they're pinning it all on me like I'm the only one to blame. I’ve reached out, trying to clean up this mess, but they ain't playing ball. I might have to go straight to the customer to clear the air. I got their contact info, and trust me, I’m not afraid to use it if that’s what it takes to fix this. Just trying to keep it real and protect my company's rep.